Privacy Policy

Last updated: January 2026

Muhaya Safari Business Pty Ltd (ABN: 73 666 802 651), trading as Regalux ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

Information We Collect

Personal Information

Name, email address, and phone number
Billing address and payment information
Pickup and drop-off addresses
Travel preferences and booking history

Automatically Collected Information

Device type, operating system, and browser type
IP address and general location
App usage data and analytics
Cookies and similar tracking technologies

Location Information

With your consent, we collect precise location data to provide pickup services, estimate arrival times, and improve our service in your area.

How We Use Your Information

Process and manage your bookings
Send booking confirmations and updates
Process payments securely
Provide customer support
Send promotional offers (with your consent)
Improve our services and user experience
Comply with legal obligations
Detect and prevent fraud

Information Sharing

We do not sell your personal information. We may share your information with:

Drivers: Name, phone, and pickup/drop-off locations to complete your booking
Payment Processors: Square for secure payment processing
Service Providers: Email (Resend), SMS (Twilio), and analytics services
Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for all data in transit
Encrypted storage for sensitive data
Regular security assessments
Access controls and authentication
Employee training on data protection

Your Rights

Under Australian Privacy Law and GDPR (where applicable), you have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@msafari.com.au

Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze app usage and performance
Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Account data: Until you request deletion
Booking records: 7 years (tax/legal requirements)
Payment records: 7 years (financial regulations)
Marketing preferences: Until you unsubscribe

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Muhaya Safari Business Pty Ltd

Trading as Regalux

ABN: 73 666 802 651

Email: privacy@msafari.com.au

General: Info@msafari.com.au

Website: https://regalux.com.au